What will the Public Guardian and Trustee do if you make a complaint?
Within 10 working days of receiving your complaint, we will write to you to
- confirm that your complaint has been received
- explain how the complaint will be addressed and
- give you contact details for the staff member handling your complaint.
We will then look at your complaint including talking to other people involved and reviewing all the documents. We may also talk to you to find out more information.
Once we have looked at all the information, we will make a decision. This decision may uphold, partially uphold, or dismiss your complaint. We will write to you and let you know what our decision is.
We aim to complete all complaint investigations within 30 days. If the matter is complex, we will talk about how long it will take.
If you are not happy with the outcome of your complaint, you can speak to the Northern Territory Ombudsman on 1800 004 474.
If you would like to talk to someone about guardianship please call 1800 806 380 or view our factsheet: Resolving complaints and concerns